Legal Document

Zetben Terms and Conditions — Transparency Our Commitment

Please read these Terms & Conditions carefully before using the Zetben platform. They define your rights and responsibilities, and form the basis of our relationship.

Last updated: January 2026 Read in Bengali

Terms & Key highlights

Before reading the full terms, take a quick look at the summary cards below — all the key points at a glance.

Account & Registration

Each individual is allowed one account only. Registration must be completed with accurate information. No one under the age of 18 is permitted to use Zetben.

Deposits & Withdrawals

All transactions are processed through secure, verified payment methods. KYC verification is mandatory before your first withdrawal, and funds must be withdrawn using the same method used for deposit.

Bonuses & Promotions

Specific wagering requirements apply to all bonus use. A second bonus cannot be activated while another is still active. Bonuses may be forfeited if the conditions are not met.

Safety & Security

Account security is the sole responsibility of the user. Password sharing is strictly prohibited. Zetben may suspend accounts where suspicious activity is detected.

Responsible Gaming

Zetben supports responsible gaming. Deposit limits, cooling-off periods, and self-exclusion options are available to all members.

Prohibited Activities

Fraud, money laundering, use of another person's account, and the use of bots are strictly prohibited. Violations may result in a permanent ban.

General Terms & Conditions

By using Zetben's website and services, you confirm that you have read, understood, and fully accepted these Terms & Conditions. Zetben reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

These Terms & Conditions form the legal agreement between Zetben and its members. In the event of any ambiguity, Zetben's interpretation shall be considered final.

Zetben's services are available only to individuals of legal age (18 years or older). Access from countries where online gaming is prohibited by law is not permitted. Any account registered from a restricted region will be closed immediately.

Important: By registering with Zetben, you agree to these Terms & Conditions in full. Please read them carefully before creating an account.

Account Registration & Management

Each individual may hold only one account on Zetben. If multiple accounts are found belonging to the same person, all accounts will be terminated and balances may be forfeited.

All information provided at registration must be truthful, accurate, and up to date. Zetben reserves the right to terminate any account created using false information.

  • Keep your account password confidential — do not share it with anyone.
  • If you suspect unauthorized access to your account, contact Zetben Support immediately.
  • Placing bets on behalf of third parties or managing accounts for others is prohibited.
  • The account holder bears full responsibility for their account.
  • Accounts may not be transferred or sold.

Zetben reserves the right to suspend or terminate any account at its discretion — particularly in cases of suspected suspicious activity.

KYC & Identity Verification

Zetben follows the Know Your Customer (KYC) process in line with international standards. KYC verification is mandatory before making withdrawals and for transactions above a certain amount.

The following documents are typically required for the KYC process:

  • Government-issued photo ID (National ID card or passport)
  • Proof of current address (bank statement or utility bill)
  • Proof of payment method ownership (where applicable)

Withdrawal requests will not be processed until KYC is complete. Zetben may request additional documents and restrict account access until verification is finalized.

Tip: Complete your KYC verification in advance to ensure faster withdrawals and avoid delays later.

Deposits & Withdrawals

Deposits at Zetben can be made via mobile banking, bank cards, and other approved payment methods. Minimum deposit amounts may vary depending on the payment method used.

  • Withdrawals must be made using the same payment method used for the original deposit.
  • Zetben will not accept funds sent through third parties.
  • Withdrawal processing times range from 15 minutes to 48 hours.
  • KYC verification must be completed before your first withdrawal can be processed.
  • Zetben may place a hold on payments for any suspicious transactions until verification is complete.
  • Any suspected money laundering activity will be reported to the relevant authorities.

If a deposit fails or is delayed, check your bank or mobile banking app first. If the issue persists, contact Zetben Support.

Warning: Never deposit using another person's account. This constitutes a breach of terms and may result in account termination.

Bonus & Promotional Offers

Zetben offers various bonuses, free spins, and cashback promotions from time to time. Each bonus comes with its own terms and conditions, which are disclosed alongside the offer.

  • Wagering requirement: A specified wagering requirement must be met before any bonus can be withdrawn. Wagering conditions vary for each bonus.
  • Time Limit: Every bonus has a set expiry period. Any bonus not used within the validity period will be automatically cancelled.
  • Game restrictions: Some bonuses are only valid on specific games. Please read the offer details carefully.
  • One bonus at a time: Multiple bonuses cannot be active at the same time.
  • Bonus Abuse: If Zetben determines that a user is abusing the bonus system, the bonus may be cancelled and the account suspended.

Full terms governing bonus eligibility and use are available on Zetben's promotions page. It is your responsibility to read the conditions before accepting any offer.

Betting Rules

Before placing bets in Zetben's betting section, please familiarize yourself with the rules below. These apply to all Sports Betting categories, including cricket, football, tennis, and more.

  • Once a bet is confirmed, it cannot be changed or cancelled (except where a cash-out feature is available).
  • If a match is cancelled or abandoned, Zetben will generally refund the original stake.
  • If a match schedule changes, bets will be settled in accordance with Zetben's policy.
  • If one event in an accumulator bet is voided, the remaining odds will be used to settle the bet.
  • Zetben reserves the right to void any bet placed at an incorrect price.
  • Maximum winnings may be capped — limits vary by market.

Tips: Before placing a bet, review the match details, team form, and statistics carefully. Betting based on informed research is always the better approach.

Casino Game Rules

All games at Zetben casino are powered by a Random Number Generator (RNG). Every game outcome is entirely random and free from any external influence.

  • If your internet connection drops during a game, the result will be saved on the server and will be available once you reconnect.
  • The RTP (Return to Player) information for each game is available within the game itself.
  • Winnings from free spins or bonus rounds may be subject to the bonus wagering requirements.
  • In Live Casino, the dealer's decision is final. In the event of a technical fault, the round may be declared void.
  • If a technical issue occurs during a game, Zetben will refund the bet for that round.

Prohibited Activities

The following activities are strictly prohibited on the Zetben platform. Violations may result in permanent account closure and forfeiture of any remaining balance:

  • Fraud & Deception — Gaining an unfair advantage through any form of fraud.
  • Money Laundering — Using Zetben for the purpose of illegal financial transactions.
  • Bot Usage — Placing bets or playing games using automated software or bots.
  • Multiple accounts — Opening multiple accounts to claim bonus benefits.
  • Using another person's information — Using another person's identity or payment details.
  • Platform Hacking — Attempting unauthorized access to Zetben's systems.
  • Underage gaming — Allowing anyone under the age of 18 to use your account.

Legal action: In cases of serious violations, Zetben reserves the right to notify the relevant law enforcement authorities.

Responsible Gaming

Zetben is committed to responsible gaming. We believe gaming should be a source of entertainment — not a solution to problems or a means of income.

The following security features are available on Zetben:

  • Deposit limit — Set daily, weekly, or monthly deposit limits.
  • Bet Limits — Set a maximum stake limit per bet.
  • Cooling-off — Take a break from gaming for a set period.
  • Self-Exclusion — Suspend your account for a fixed or indefinite period.
  • Reality Check — Receive reminders at set intervals.

For more details, please visit our Responsible Gaming View page.

Privacy & Data Protection

Zetben handles your personal information with the utmost care. Your data is never sold to third parties. For details on how we collect and use your information, please see our Privacy Policy View page.

  • Your data is protected with SSL 256-bit encryption.
  • Your information is used solely for service delivery and legal compliance purposes.
  • You may request to view or update your personal information at any time.

Amendments to the Terms & Conditions

Zetben reserves the right to amend these Terms & Conditions at any time. Members will be notified of significant changes via email or an in-platform notification.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms. We recommend checking this page regularly.

The date of the most recent update to the terms is always displayed at the top of the page.

Contact & Support

If you have any questions or need clarification about these Terms & Conditions, please contact the Zetben support team. Our support staff are available 24 hours a day to assist you.

  • Email: [email protected]
  • Live Chat: available anytime after logging into the platform
  • Response time: typically within 24 hours

Zetben's decision is final in all dispute resolution matters. If you are dissatisfied with a customer support decision, you may appeal to senior management for further review.

Done reading the terms? Now Join Zetben

Now that you understand our terms and conditions, go ahead and register with Zetben to enjoy the best online gaming experience in Bangladesh.

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